Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use 500 Casino. Please read them carefully before creating an account, depositing funds or playing. By using the website, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules shown for particular games, promotions or services.

500 Casino is licensed by the Curaçao Gaming Control Board under reference OGL/2024/1354/0882, issued to Perfect Storm B.V., and uses SSL encryption and tiered KYC verification to protect player accounts and transactions.

1. General terms and eligibility

These Terms & Conditions apply to the 500 Casino website, account services, games, promotions and related features. They form a legal agreement between you and the operator of the service. If you do not agree with any part of these terms, you must not use the website or its services.

You must be legally entitled to access online gambling services in the place where you are located. You must also meet the applicable minimum age requirement and comply with all laws and regulations that apply to you. It is your responsibility to confirm that online gambling is permitted for you before using the website. Access may be unavailable in some locations, and the service may restrict or refuse access where required.

You may only create and use one personal account unless the operator expressly permits otherwise. Information provided during registration must be accurate, complete and kept up to date. You must not register under a false identity, use another person’s details, create an account for someone else or allow another person to use your account.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Tell the operator promptly if you believe your account has been accessed without permission, your password has been lost or your account details are no longer secure. You should use a strong, unique password and take reasonable steps to protect the device used to access your account.

The operator may carry out identity, age, payment, location, source-of-funds and other verification checks. You agree to provide information and documents that are reasonably required for these checks. An account may be restricted, suspended or closed if information cannot be verified, appears inaccurate, or raises compliance or security concerns.

Prohibited use

Using the service for an unlawful purpose or in breach of applicable Australian law.
Attempting to manipulate a game, payment process, promotion, account system or technical feature.
Using automated software, bots, scripts or other tools intended to obtain an unfair advantage.
Interfering with the website, introducing malicious code or attempting to gain unauthorised access.
Opening accounts or making transactions on behalf of another person.
Engaging in fraud, money laundering, collusion, harassment or other dishonest or abusive conduct.

2. Accounts, money and transactions

You may be required to complete registration and verification before using some or all account features. The operator may ask for further information at any time where this is necessary for legal, regulatory, security or operational reasons. Until checks are completed, deposits, withdrawals, gameplay or other services may be delayed or unavailable.

Funds must be deposited using a payment method that belongs to you or that you are authorised to use. You must not use a payment method belonging to another person without express permission and any checks required by the operator. The operator may reject, reverse or investigate transactions that appear unusual, unauthorised or inconsistent with these terms.

You should check all payment details before confirming a transaction. Deposits are intended for participation in the available services and must not be made for an unlawful purpose. The operator may apply transaction conditions, verification requirements or processing procedures that are displayed during the relevant transaction.

Withdrawals may be subject to account verification, payment checks, minimum or maximum transaction conditions and other requirements shown on the website. Funds may only be returned to an eligible payment method or through another permitted process. The operator may ask you to confirm ownership of a payment method before processing a withdrawal.

You are responsible for reviewing your balance and transaction history. If you notice a payment, game result or account entry that appears incorrect, you should raise it as soon as reasonably possible. The operator may correct obvious errors, including technical or administrative errors, and may take appropriate action where funds or benefits were credited incorrectly.

You must not use the service as a bank account or payment transfer facility. Any unused balance remains subject to these terms and applicable verification or compliance requirements. If an account is closed, the operator will deal with any remaining balance in accordance with applicable law, these terms and the outcome of any required checks.

3. Games, promotions and website use

The games and services available through 500 Casino may change from time to time. Particular games may have their own rules, instructions, eligible markets, result procedures or technical requirements. You should read the relevant game information before placing a wager. Where a game rule conflicts with a general term, the specific game rule will apply to that game to the extent of the conflict.

A wager or other gaming action is generally treated as accepted when it is recorded by the operator’s systems. You should check the details shown on screen before confirming an action. If a technical failure, communication problem, system error or other event affects a game or transaction, the operator may void, correct or review the affected activity in accordance with applicable rules and law.

Promotions, bonuses, rewards and promotional campaigns are subject to their own terms. Those terms may include eligibility conditions, expiry periods, wagering or playthrough requirements, excluded games, transaction conditions and limits. You should read the applicable promotion terms before participating. If a promotion has a separate rule, that rule applies to the promotion in addition to these general terms.

Unless stated otherwise, promotional benefits are not transferable and may only be used by the eligible account holder. The operator may withhold or remove a benefit where it has been obtained by mistake, through misuse, by manipulating a promotion or in breach of its terms. A promotion may be changed, suspended or withdrawn where permitted by law.

The website is provided for personal use. Content, graphics, software, trademarks and other materials made available through the website belong to the operator or its licensors unless stated otherwise. You must not copy, reproduce, modify, distribute, sell or commercially exploit website content without permission.

The operator aims to keep the website available and accurate but does not guarantee uninterrupted access, continuous availability, complete accuracy or that every feature will always operate without error. Maintenance, updates, security events, network issues and circumstances outside reasonable control may affect the service.

4. Suspension, privacy and legal information

The operator may suspend, limit or close an account where it considers this necessary for security, responsible gambling, identity verification, legal compliance, fraud prevention, payment review or enforcement of these terms. Access may also be restricted if the service is not available in your location or if continued use could create a legal or operational risk.

If an account is suspended or closed, you must not attempt to create or use another account unless you are expressly permitted to do so. Any review of an account may take account of related accounts, transactions, devices, payment methods and activity. The operator may retain relevant records where required for legal, regulatory, security or dispute-resolution purposes.

Personal information is handled in accordance with the applicable Privacy Policy. Information may be collected and used to provide the services, manage accounts, process transactions, verify identity and age, prevent fraud, meet legal obligations, improve the website and communicate with you about your account. You should read the Privacy Policy to understand how information is handled.

You should gamble only with money you can afford to lose. Gambling is not a way to make money, resolve financial problems or recover previous losses. Consider setting personal limits for deposits, time and spending, and take a break if gambling stops being enjoyable or feels difficult to control. Responsible gambling tools or account restrictions may be available through the service.

If you are concerned about your gambling, stop playing and seek support from an appropriate Australian gambling-help service or qualified professional. You may also ask the operator about available account closure, self-exclusion or restriction options. Never gamble while intoxicated or use gambling to cope with stress, anxiety or other personal difficulties.

To the extent permitted by law, you use the website and services at your own risk. Nothing in these terms excludes or limits a right, guarantee, condition or remedy that cannot lawfully be excluded or limited under Australian consumer law. Subject to those rights, the operator is not responsible for losses caused by your failure to follow these terms, protect your account or use the website appropriately.

These terms may be updated from time to time to reflect changes to the service, law, technology or operating requirements. The current version will apply when it is published on the website. If a change is significant, reasonable notice may be provided where appropriate. If you continue to use the service after an update takes effect, that use indicates acceptance of the updated terms.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms, together with any applicable game, promotion, privacy and responsible gambling information, represent the rules governing your use of 500 Casino.