Responsible Gaming

At 500 Casino, gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting personal limits and making informed decisions before you play. Take time to review the information below and consider whether gambling fits comfortably within your lifestyle and budget.

500 Casino is licensed by the Curaçao Gaming Control Board under reference OGL/2024/1354/0882, issued to Perfect Storm B.V., and uses SSL encryption and tiered KYC verification to protect player accounts and transactions.

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Outcomes are determined by chance or by the rules of the relevant game, so previous results do not predict future results. A winning session does not mean that another win is due, and a losing session cannot be corrected by continuing to play. Treat any money used for gambling as an entertainment expense that may be lost.

Before opening a game, decide how much time and money you are comfortable spending. Only use funds that are available after essential costs such as rent or mortgage payments, household bills, food, education, transport and other financial commitments have been covered. Do not use borrowed money, credit intended for necessities, or money set aside for important personal goals.

Set a budget before you begin and stop when that budget is reached.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from everyday spending where practical.
Never chase losses by increasing stakes or playing for longer.
Do not gamble when you are upset, tired, under the influence of alcohol or affected by medication.
Remember that gambling is not a reliable source of income or a way to repay debts.

It can also be useful to keep a personal record of deposits, withdrawals, time spent playing and the outcomes of your sessions. Looking at your gambling over a longer period may provide a clearer picture than focusing on one win or loss. If the activity is no longer affordable or enjoyable, stopping is the safest choice.

Recognising signs of harm

Problem gambling can develop gradually. Some people notice changes quickly, while others only recognise a concern after it has affected their finances, relationships, work or wellbeing. You do not need to wait for a crisis before taking action. If gambling is causing stress or feels difficult to control, consider pausing and seeking support.

Possible warning signs may include spending more time or money gambling than intended, repeatedly trying to win back losses, feeling restless or irritable when not gambling, hiding gambling activity from family or friends, borrowing money, selling belongings, missing work or other responsibilities, or using gambling to escape difficult feelings. You may also notice that gambling has become a regular topic of thought, or that you continue even when it is no longer enjoyable.

You have difficulty stopping or taking a break.
You increase your stakes to achieve the same excitement.
You gamble with money needed for bills or other essentials.
You feel anxious, guilty, secretive or distressed about your gambling.
Your relationships, study, employment or health are being affected.
You rely on gambling to manage boredom, loneliness, stress or sadness.

These signs do not represent a diagnosis, but they are reasons to take your concerns seriously. Speaking with someone you trust can make it easier to act early. Support is available whether you want information, help to reduce your gambling, or assistance to stop completely.

Safer play and account controls

Planning your limits in advance can help you stay in control. Depending on the options available for your account, you may be able to request controls relating to deposits, wagering, time spent playing or access to the service. You may also be able to request a temporary break or self-exclusion. These tools are intended to support your decisions and should be considered before gambling becomes difficult to manage.

Set limits before you play

Choose an amount and period that reflect your real budget. A limit should be affordable even if it is fully lost. Avoid setting a limit based on expected winnings, and do not change it during a session because you are trying to recover losses or extend play. If a control is available through your account, read the relevant information carefully so you understand how it operates.

Take a break or self-exclude

A temporary break can be useful if you want time away from gambling. Self-exclusion is a stronger step that restricts access to the service for a selected period or until a further process has been completed, where that option is available. If you decide to self-exclude, do not create another account or use another person’s account to continue gambling. Consider asking a trusted person to support you while the restriction is in place.

Protect your account

Keep your login details private and use a secure password.
Do not allow another person to use your account.
Check your account activity and transaction history regularly.
Contact the relevant support team if you notice activity you do not recognise.
Keep payment methods and access to your devices secure.
Do not attempt to avoid a restriction by opening additional accounts.

Account controls may not remove every gambling-related risk, so they work best alongside a clear budget, regular breaks and honest conversations with people you trust. If you need a restriction or want to discuss safer play options, use the available account or support channels. Do not wait until your situation becomes urgent.

Getting help and protecting others

If gambling is affecting you, contact an Australian gambling support service, a qualified health professional or a financial counsellor. Independent support services can provide confidential information and help you choose practical next steps. You can also speak with a trusted family member, friend or colleague. Telling someone what is happening may help reduce secrecy and make it easier to establish boundaries.

If you are worried about your immediate safety, feel overwhelmed, or are thinking about harming yourself or someone else, seek urgent assistance through local emergency services or a crisis support service. Gambling concerns can affect mental health, but help is available and seeking support is a positive step.

Gambling and younger people

Gambling services are intended for adults who meet the applicable age and eligibility requirements. Do not allow children or other unauthorised people to access your account, device or payment methods. Use device settings, passwords and supervision to reduce the risk of accidental access. If you believe a minor has used an account or interacted with a gambling service, stop activity and seek appropriate assistance.

Our approach

500 Casino supports informed and responsible participation. We may take steps required by applicable laws, regulations, platform rules and our terms, including account checks, restrictions or other actions where concerns arise. Responsible gaming information is general in nature and is not financial, legal or medical advice. The safest approach is to gamble only if it is affordable, enjoyable and within your control.

Before you play, ask yourself whether you can afford to lose the money, whether you can stop when planned, and whether gambling is affecting any part of your life. If the answer to any of these questions causes concern, take a break and seek independent support. Your wellbeing should always come before gambling.