Betting Rules

These Betting Rules explain how wagers are placed, accepted, settled and managed at 500 Casino. They should be read together with the site's Terms and Conditions, Privacy Policy and Responsible Gambling information. By opening an account or placing a wager, you acknowledge that you understand and agree to follow the applicable rules.

500 Casino is licensed by the Curaçao Gaming Control Board under reference OGL/2024/1354/0882, issued to Perfect Storm B.V., and uses SSL encryption and tiered KYC verification to protect player accounts and transactions.

General betting conditions

These rules apply to betting services made available through 500 Casino. Additional rules may apply to a particular game, market, promotion or payment method. If a specific rule conflicts with a general rule, the specific rule will generally apply to the relevant product or wager. Any applicable terms shown on the website before a bet is placed form part of the agreement between you and 500 Casino.

You must be legally entitled to use the betting service in the place where you are located. You must meet the applicable minimum age requirement and provide accurate account information. Accounts must be used only by the registered account holder. You are responsible for keeping your login details secure and must not allow another person to access or use your account.

Provide complete, current and truthful information when registering and whenever account details change.
Do not open or operate an account on behalf of another person.
Do not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
Do not attempt to interfere with the website, games, betting systems or security controls.
Comply with all displayed instructions, applicable terms and relevant Australian laws.

500 Casino may carry out identity, age, payment or source-of-funds checks where reasonably required. These checks may be completed before or after a wager is accepted. You may be asked to provide supporting information or documents. If requested information is not provided, or cannot be verified, access to some services may be restricted and bets or transactions may be reviewed under the applicable terms.

Placing and accepting bets

A bet is placed when you select the relevant option, enter the stake where required and confirm the wager using the available betting controls. Before confirming, check the selection, odds, stake, potential return and any other displayed details. You are responsible for reviewing the information shown before submitting a bet. A bet is not guaranteed to be accepted merely because an option has been selected or added to a bet slip.

A wager is considered accepted only when it has been processed by the betting system and appears in your account or betting history. A confirmation message, reference or similar record may be provided. If a bet does not appear as accepted, you should not assume that it has been placed. Technical delays, interrupted connections or an incomplete transaction may prevent a wager from being submitted.

Odds, stakes and bet details

Odds and other bet information may change before a wager is confirmed. The odds or terms applying to an accepted bet are normally those displayed and confirmed at the time of acceptance, subject to correction of an obvious error or another applicable rule. Minimum and maximum stakes, maximum returns, market restrictions and other limits may apply. These may differ between products, account types, markets or individual bets.

You must have sufficient cleared funds or available betting credit for the selected stake.
A bet cannot normally be changed after it has been accepted, unless a permitted feature is clearly made available.
Pending, rejected, void or cancelled wagers may be identified in your betting history.
A bet may be refused, limited, suspended or cancelled where permitted by the applicable terms.
Where an obvious pricing, display or settlement error occurs, the wager may be corrected or treated according to the relevant rules.

You should keep your own record of accepted bets and review your account history regularly. If you believe a bet has been recorded incorrectly, raise the issue through the available support process as soon as reasonably possible and provide the relevant bet information.

Market rules and settlement

Each market is settled according to its stated rules and the result recognised for that market. The relevant rules may specify the event, competition, game, time period, conditions or result source used for settlement. Results may be based on official information, an approved data source, the game's internal result or another method described for the product.

If a market does not clearly state a special rule, it will generally be settled using the standard rules applying to that type of bet. You should read the market information before placing a wager, particularly where a result may be affected by postponements, abandoned events, participant changes, rescheduled events, overtime, extra periods, disqualifications or administrative decisions.

Results, void bets and corrections

A bet may be declared void where an event is cancelled, does not take place, cannot be completed, is offered in error or is affected by another circumstance covered by the market rules. Where a bet is void, the stake will generally be returned unless a different treatment is stated. For combination bets, a void selection may be removed and the remaining selections may continue under the applicable rules.

Settlement may initially be made using information available at the time. If a result is later corrected, withdrawn or found to have been entered incorrectly, 500 Casino may adjust the settlement in accordance with the applicable rules. This may include correcting a balance, reversing a payment or updating the status of a wager. An administrative or technical error does not create an entitlement to an incorrect return.

For sports and racing markets, the published market conditions determine how selections are treated.
For casino and other games, the displayed game rules and outcome generated by the game determine settlement.
For multi-selection bets, every selection must be assessed under the rules for its own market.
Where a market is suspended, bets may not be accepted until it is reopened.
If a market remains unresolved, settlement may wait until the relevant information is available.

Account balances, payments and disputes

Your account balance and betting history are the primary records of transactions made through the service. Deposits, withdrawals, stakes, returns, adjustments and fees, where applicable, may be shown separately. You should check these records and notify 500 Casino promptly if you identify an unauthorised transaction, an unexplained adjustment or a possible error.

Payments may be subject to verification, processing checks, method restrictions and applicable transaction conditions. Withdrawals can only be made in accordance with the account and payment rules. 500 Casino may delay or restrict a transaction while identity, account ownership, payment method or compliance checks are completed. Do not use a payment method that belongs to another person unless expressly permitted by the applicable terms.

Raising a complaint

If you disagree with a bet's acceptance, odds, settlement or account adjustment, review the relevant market rules and your betting history first. You may then contact 500 Casino through the support channel made available on the website. Include your account details as requested, the bet reference if available, the date and time, the market or game, the issue and any relevant screenshots or information.

Check whether the issue is covered by a specific market or game rule.
Confirm that the bet was accepted and review its recorded status.
Submit the matter through the available support process with clear supporting details.
Allow reasonable time for the matter to be reviewed and, if necessary, investigated.
Follow any further dispute or escalation process described in the site's terms.

Reviews are conducted using the available account, system and event information. A decision may take account of these Betting Rules, the displayed product rules, transaction records and any relevant external result source. Nothing in these rules limits any rights or protections that cannot lawfully be excluded under Australian law.

Responsible betting and rule updates

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only wager funds you can afford to lose. Keep track of your time and spending, take regular breaks and do not bet when affected by alcohol, stress or other factors that may affect your judgement.

Do not chase losses by increasing stakes or betting more often.
Use available deposit, spending, time or account restriction tools where appropriate.
Consider taking a break or requesting account closure if betting is no longer enjoyable or controlled.
Seek independent support if gambling is causing financial, emotional or relationship difficulties.
If you are concerned about someone else's gambling, encourage them to seek help and use available support options.

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operating practices. The current version published on the website applies from the date it is made available, unless a different effective date is stated. You should review the rules regularly, especially before placing a new wager. If you do not agree with an updated rule, stop using the relevant betting service and review the applicable account options.