Privacy Policy

This Privacy Policy explains how 500 Casino may collect, use, store and disclose information when players visit the website, create an account, use casino services or contact support. It is intended to help players in Australia understand their privacy choices and the general reasons personal information is handled.

500 Casino is licensed by the Curaçao Gaming Control Board under reference OGL/2024/1354/0882, issued to Perfect Storm B.V., and uses SSL encryption and tiered KYC verification to protect player accounts and transactions.

Information we may collect

When you use 500 Casino, information may be collected directly from you, automatically through your use of the website, or from service providers involved in operating the platform. The information handled will depend on the services you use, the checks required for your account and the way you interact with the website.

Account and contact information

This may include information supplied when you register or update an account, such as your name, date of birth, residential details, username, password, telephone details and email address. It may also include information provided when you contact customer support, submit a request, respond to a survey or otherwise communicate with 500 Casino.

Identity and verification information

To help confirm identity, age and eligibility, the site may handle verification documents and related information. This can include copies or details from identity documents, proof of address, information used for account checks and records of steps taken to complete verification. Additional information may be requested where needed for security, responsible operation or compliance purposes.

Payment and transaction information

The site may process records about deposits, withdrawals, wagers, gaming activity, account balances and other transactions. Payment providers may handle payment details on behalf of the service. 500 Casino may receive transaction references, payment status, limited payment details and other information needed to process transactions, investigate issues and maintain accurate account records.

Technical, device and usage information

When you access the website, technical information may be recorded. This can include your IP address, browser type, operating system, device information, language settings, approximate location inferred from technical data, pages viewed, links used, access times and information about how you interact with the site. This information may assist with security, troubleshooting, site performance and service improvement.

Cookies and similar technologies

Cookies and similar technologies may be used to keep the website working, remember preferences, support account functions, measure website use and help identify unusual activity. Some cookies may be placed by service providers supporting website operations. You can manage or restrict cookies through your browser settings. Disabling some cookies may affect the availability or performance of particular website features.

How information is used

Personal information is handled for purposes connected with providing and managing casino services. The purposes may include the following:

Creating, maintaining and administering your account.
Confirming your identity, age and account information.
Processing deposits, withdrawals and other account transactions.
Recording gaming activity and maintaining accurate account records.
Providing customer support, responding to questions and resolving complaints.
Protecting the website, accounts and users from fraud, misuse, unauthorised access and other security risks.
Carrying out anti-fraud, anti-money-laundering, responsible gambling and other operational checks in general terms.
Understanding how the website is used and improving its features, content, reliability and security.
Sending service messages, account notices and information needed to operate your account.
Sending marketing communications where permitted and where you have provided or otherwise have a valid basis for consent or permission.
Meeting applicable legal, regulatory, accounting, reporting and record-keeping obligations.
Establishing, exercising or defending legal rights and handling disputes.

Where information is used for marketing, you may be able to withdraw your consent or opt out of future promotional communications. You may still receive essential service messages relating to your account, transactions, security or important changes to the service.

Lawful and necessary handling

Information may be handled where this is necessary to provide a service you have requested, to meet an applicable legal or operational obligation, to protect the security and integrity of the platform, or for another legitimate business purpose that is consistent with player privacy rights. Where consent is relied upon, you may generally withdraw it, although withdrawal does not affect processing that took place before consent was withdrawn and may not stop processing that is required for other reasons.

Sharing, security and retention

Personal information may be shared with carefully selected service providers where they need it to support the operation of 500 Casino. These providers may assist with hosting, website technology, identity and verification checks, payment processing, fraud prevention, customer support, communications, analytics, security and professional services. Providers are expected to handle information for relevant business purposes and to apply appropriate safeguards.

Information may also be disclosed where necessary to meet legal or regulatory requirements, respond to lawful requests, protect the rights or safety of players and others, investigate suspected fraud or unlawful activity, enforce applicable terms, or support the resolution of a dispute. Information may be transferred or accessed in another country when this is required for the services used to operate the website. Appropriate steps should be taken to protect information when it is handled in this way.

Security measures

Reasonable technical, organisational and administrative measures may be used to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, transmission method or electronic storage system can be guaranteed to be completely secure, so players should also choose a strong password, keep account credentials confidential and contact support if they suspect unauthorised activity.

How long information is kept

Information is generally kept only for as long as it is needed for the purposes described in this policy, to manage an account, provide services, resolve issues, protect the platform or meet applicable obligations. Some records must be kept for a period required by law even after an account is closed. The length of time may differ depending on the type of information and the reason it was collected. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Children and age-restricted services

Casino services are intended for people who meet the applicable minimum age and eligibility requirements. The service may collect information to verify age and identity. If information is provided by a person who is not eligible to use the service, it may be used to investigate the account, prevent access and meet applicable obligations. Parents or guardians who believe that information has been submitted by an ineligible person can contact support using the details below.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to your personal information. These rights can include requesting access to information held about you, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a concern about the handling of your information.

How to exercise your rights

To make a privacy or data request, contact support@500casino.click. Please clearly describe your request and provide enough information for your account or identity to be located. For security, 500 Casino may need to verify your identity before providing information, changing account records or completing a deletion request. This helps prevent personal information from being disclosed or changed by an unauthorised person.

Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
Correction: identify information that is inaccurate, out of date or incomplete and request that it be corrected.
Deletion: ask for personal information to be deleted where it is no longer required or where deletion is otherwise available.
Marketing consent: withdraw consent to marketing or unsubscribe from promotional communications. You may also use an unsubscribe option included in a marketing message where available.

A deletion request may not be completed where information must be retained for legal, security, fraud prevention, dispute resolution, transaction or other necessary purposes. In those circumstances, access or use may be restricted where appropriate, while the required record is retained. Similarly, correcting or deleting information may affect the ability to provide an account or particular service.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, operational practices or applicable requirements. The latest version will be made available on this page. Players should review the policy periodically, particularly when continuing to use the website after an update. If a change is significant, additional notice may be provided where appropriate.

If you have a privacy question, want to exercise a data right or need clarification about information connected with your account, contact support@500casino.click.